ACCOUNT OPENING

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There is no charge for an account opening. The minimum deposit amount for a new account is only USD 200. The deposit will be treated as a margin amount for transactions.
Open an account Now
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Yes. Our demo account is a free demonstration version of the real time online trading system. You can use virtual fund to trade in a simulated real-life environment without any risks involved. The price quotes and user’s operating manual on the demo platform are the same as the real time online trading system, giving you a prior preview and operating opportunity to get familiar with the real time trading system. The only limitation is that there is no phone dealing for demo account users.
Sign up for free now
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You can click "Forget password?" on the Customer Service Center login page.
Customer Service Center
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Account currency is USD. If you deposit other currencies, the will be converted into USD with a market exchange rate. You can check the rate before making deposit.
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Every client should use his/her own bank accounts in trading. This is to ensure we can maintain its anti-money laundering regulations.
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Rollover is the interest paid or earned for holding a position overnight. Every trade involves not only two different currencies, but also their two different interest rates. If the interest rate on the currency you bought is higher than the interest rate of the currency you sold, then you will receive rollover interest. If the interest rate on the currency you bought is lower than the interest rate on the currency you sold, then you will need to pay rollover interest.

TRADING

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You can trade 18 Forex currency pairs, gold and silver in one single account.
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The general settlement time is GMT 21:45 - 22:00 (Summer Time) / GMT 22:45 - 23:00 (Winter Time) from Monday to Friday.
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You can trade online by our desktop and mobile trading platform.
Read more about GW MT4 platform, please click here
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When you trade via the Online Trading Platform, there is no commission. However, a commission of USD 7.5 is charged when you place the order through phone dealing. All commission fees will be directly deducted from the account balance. It is convenient to check the information of commission charged in the trading statement.
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Hedging is allowed in GWFX-Global. That is, traders can have both a buy and a sell position on one currency pair at the same time. To establish a hedged trade, you can simply place a market order in the opposite direction of your existing position.
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It is required to make up the margin amount of the original holding position when unlocking a position. For example: The margin for buying one lot and selling one lot of EUR/USD are both USD 300, required margin for locking the position is USD 150. If closing one side of the holding positions, the system will promptly execute unlocking the positions. Then, the margin required for the other side of the orders must be made up to USD 300.
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Closing all positions all at once is not allowed in the system. You can close either long or short positions for one product at one time. A closing transaction can be completed by placing a market order by instant execution or pending order.
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When the equity level of trading account is the same or lower than the force liquidation margin level, forced liquidation will occur.
To read more about the rules of force liquidation, please click here
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Placed pending order will expire at the end of the trading week. You are free to place an expiry date for the order within this period. Please note that all the pending orders will be cancelled automatically at the end of the trading week, even if the expiration time is set longer than a week.

DEPOSITS & WITHDRAWALS

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All deposits by Online Transfer, no notifications are required. You can check your deposits by clicking into the “Deposit Record” after logging into the trading Platform. If the deposit is made by TT for the amount of USD 1,000 or above, please send us the photocopy of the remittance slip with your full name and account number to cs@gwfxglobal.com. The funds will be realised in the trading account within 3 business days.
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Your withdrawal request will be processed within 1-2 business days and is subject to the method selected and the location of your registered bank.
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No handling fee for any deposits or withdrawals will be charged, except the following scenarios:
Single withdrawal of less than USD50 will be charged a standard handling fee of USD 3.
When 50% of the deposit has never been used for placing orders, or no order has been placed after the recent deposit, a handling fee (6% of the withdrawal amount) will be charged.

* The above handling fee does not include any banking charges. GWFX Global reserves the right to amend the above arrangement at any time without prior notice.Your withdrawal request will be processed within 1-2 business days and is subject to the method selected and the location of your registered bank.
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The required documents include: ID Proof, Address Proof and Bank Proof. Should you have any further queries, please contact our customer service team.
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If your account status is “Pre-approved”, you are not allowed to make withdrawal. Please send us your ID proof and address proof for further verification. In addition, you are required to submit a Bank Proof (documents or screenshots with your name and bank account) to safeguard your funds.
If you need to verify your account at a later stage, we can arrange the withdrawal if required documents are provided, including ID proof, address proof, and bank proof. Should you have any further queries, please contact our customer service team.
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Please ensure the pop-up blocker is turned off. The pop-up blocker of the browser or the toolbar may lead to the failure of completing the payment.
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The following cases may lead to the failure in making the payment:
1. Foreign Bank Card which is not valid in the region
2. Not yet activated the online payment function with your registered bank
3. Invalid bank cards – expired, cancelled, lost-reported
4. Insufficient balance in your payment account
5. Invalid card number, password, ID number
6. Payment exceeding the limit of payment
7. Abnormal system operations – please retry until the payment has been made successfully

OTHER QUESTIONS

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The trading platform will indicate an insufficient margin when the equity is lower than the maintained margin.
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The daily statement will be sent to your registered e-mail address on the next trading day, while the monthly statement will be sent to you at the beginning of a month.
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In the event you have a complaint, you can contact your our representative and discuss your complaint. All Complaints are reviewed and investigated by our compliance manager. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint. We will try to resolve your complaint quickly and fairly.
URL: www.gwfx.com
Or you may use the online enquiry form to contact us.
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As a client of Goldenway Global Investments (UK) Limited, you may also have a right to complain directly to the Financial Ombudsman Service. The FOS can be contacted by telephone on 0800 023 4567 or you can find further details on their website.
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FSCS is the compensation fund of last resort for customers of Financial Institutions Authorised and Regulated by the Financial Conduct Authority. This allows the FSCS to pay compensation to consumers if an Authorised and Regulated Firm is unable to do so.
Compensation Limit
The actual level of compensation you receive will depend on the basis of your claim. The FSCS only pays compensation for financial loss. Compensation limits are per person per firm, and per claim category (listed below).

Investments: £50,000 per person per firm (for claims against firms declared in default from 1 January 2010).

How to seek help from FSCS
The contact information of FSCS is listed below:
Toll-Free Phone: 0800 678 1100
Address: Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU, UK
Website: http://www.fscs.org.uk/contact-us/
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